FAQ

Desktop: Add items to your cart, proceed to checkout, and enter your discount code in the discount code section.

Mobile: In the shopping cart, enter your code in the "Apply Discount" box and click "Apply."

To find details about your order, please log in to your andskyebike.com account and proceed to the order section. Within this section, you'll be able to view the fulfillment status of each order. For tracking information on a fulfilled order, simply click on the corresponding order number.

Yes! Aventon offers financing for qualified purchasers through our consumer financing partners Afterpay and Klarna. The qualifications for financing an ebike purchase are determined by Afterpay and Klarna. You can select Afterpay or Klarna at checkout to start the qualification process.

For electric bikes, FedEx requires an adult signature at the time of delivery to ensure it is safely received and avoid any issues with loss. However, UPS does not require an adult signature for accessory deliveries.

Regarding licenses, it varies by location. In most places, you do not need a specific license to ride an e-bike, but you should check local regulations for speed and power limits, especially if it's a higher-powered model.

You can check our Compare Models for the differential of our Ebike.

Your order will be processed within 48 business hours. Once it ships, you’ll receive a shipping confirmation email with tracking details. We use FedEx and UPS for delivery, and depending on your location, it may take 2 to 7 business days to arrive. Please note that the delivery dates provided are estimated and may vary.

No, we offer tax-free shopping! This means you can save hundreds of dollars on your purchase. Enjoy shopping without the extra tax burden!

You can track your order by clicking here. Simply enter your tracking number to get the latest updates on your shipment.