Shipping Policy

Shipping Policy

We provide local UPS, USPS or FedEx, or DHL shipping services. No tax needed. 

United States：

• Free shipping within the United States, excluding Hawaii, Alaska, and Puerto Rico.
• No shipping to Hawaii, Alaska, and Puerto Rico.

Canada：

• For customers who left a Canadian shipping address, we will add an extra 100 USD shipping fee on the basis of the price of the electric bikes. The order processing time is approximately 1-2 business days. For the specific shipping time of the order and the order tracking, you can consult our customer service team. 

Order Processing Time:

1. After placing an order for ANDSKY's electric bicycle online, please allow us to deal with your order within 1-2 working days.
2. For orders of most accessories and parts, please allow us 2-14 days to deal with your order.
3. For pre-sale products, the shipping time announced on the website shall prevail.
4. After the order is shipped, the tracking information will be sent to your email. If it exceeds this time, please contact our ANDSKY customer service team at service@andskyebike.com

Transportation Time:

Usually, Our delivery time is expected to be 2-5 working days may happen many uncertain problems, but we sincerely hope that you receive our package as soon as possible. Generally, tracking information may take 24-72 hours to update after shipment. If for any reason you did not receive this package or would like more shipping information, please contact our ANDSKY customer service team at service@andskyebike.com with the item description and your order number.

Tracking Information:

Once your order has been processed and shipped, you will receive an email containing your tracking information. This email will include the carrier's name, tracking number, and a link to track your package in real-time. Please note that it may take up to 24 hours for tracking information to become available after shipment.

If you have any issues with tracking your order or need further assistance, please contact our customer support team. We are here to help ensure your order arrives safely and on time.

Signature Requirement:

All shipments will require a signature upon delivery. It is your responsibility to be up to date and contact the shipping for any delivery date changes. Andsky will not be responsible for any unable-to-be-delivered packages. Please note that once the products are signed and received, Andsky will not be responsible for any lost, stolen, or damaged items. If you choose not to sign for the delivery due to the covid-19 situation, the above policies still apply.

Tax

We do not collect sales tax from our customers.

Broken or missing product:

We are not responsible for any loss or theft after signing the receipt. Immediately inspect your product for damage within 48 hours of receipt. Freight damage claims are extremely time sensitive. We will not accept claims for shipping damage after 48 hours of receipt of the product. If the goods you receive have different problems caused by transportation damage, please contact our ANDSKY customer service team at service@andskyebike.com in time, and we will give you a solution and corresponding compensation in time.

Shipping Changes & Cancellations

Before shipment:

You can cancel your order by contacting us at service@andskyebike.com Cancellations are not confirmed until you get a valid confirmation email from our customer support team. A 5% credit card processing fee will be deducted (this is not taken by us).

After shipment:

Order Cancellation: For any order that has been shipped (you have received a tracking number) to be canceled. There is a 5% credit card processing fee and a $250 shipping fee.
Change of address: There are no fees if the address can still be changed, if not, you can reject the package and pay a $250 shipping fee to cancel the order.
Order change: Orders cannot be changed.

Rejected shipment:

If an order shipment is rejected and sent back to us via the third-party shipping service, we reserve the right to charge a shipping fee of $250 per e-bike for re-shipment. If you do not wish for it to be re-shipped, we will treat this as a refund request and will require you to pay a $250 shipping fee and a 5% credit card processing fee.