Q&A

About Order

Question 1: What kind of payment method do you accept?

We accept Paypal and credit card payments, you can choose a method you like during checkout.

Question 2:Can I cancel my order?

Yes, please email us within 24 hours of placing the order. Orders cannot be canceled once they have shipped. Thank you very much for your understanding and support. Our email: service@andskyebike.com

Question 3:How long is shipping?

Please allow 1-2 business days to process your order after being placed online.Once the order is placed and delivery times will vary depending on where you live. About the detail of shipping,You can learn about our warranty in shipping policy.

Question 4:Will I receive the bike fully assembled?

The ANDSKY Ebike will arrive at your doorstep 85% assembled. Unpacking and assembling will take about 10-15 minutes. All you have to do is unfold the bicycle, and after adjusting the handlebars and seats, lock the folder tightly. You will find clear instructions and the necessary tools in the accessory box in your packaging. The process of assembled should not take longer than 15 minutes.

 

About Ebike

Question 1:After I sign for the ebike, what should I do first?

After receiving the ebike, please record its serial number (usually located on the head tube frame). You will need your serial number to honor the warranty. You can also use this serial number to file with the vehicle management center if the bike is stolen.

Question 2:Can this bike use in winter? Or which temperature can it work?

Our folding Snow e-bike can be used in winter or snow weather. Working temperature range: -20°C-40°C(-4°F-104°F). Reminder: Do not ride more than 7 miles in a single trip at high temperatures.

Question 3:Is the display waterproof ?

Yes. But we suggest not to use it for a long time in rainy days. If you need to use it in rainy days, we recommend that you pack a waterproof bag for the display and cables.

Question 4:How to look after the battery?

Generally speaking, in order to avoid battery undervoltage, we recommend charging it at least once a month.

It would be great if you can top the battery up after each ride.

Please keep your battery charging port away from any metal objects.

Question 5:How to calcuate the the capacity of an e-bike battery?

E-bike battery capacity is measured in watt hours or watts. To calculate the capacity, multiply the voltage (V) used on the bike by the Ampere-Hour (Ah) rating. For the E300, for example, multiply 48V by 13.4Ah =  643.2Wh.

More Watt-Hours equals more range for your e-bike.